What are your office hours?
Our regular office hours are 8:00 a.m. to 4:30 p.m. Monday thru Friday. We are closed from 11:30 to 12:00 noon daily for lunch.
Do you have a night deposit box?
Yes. Our night deposit box is just left of our drive window
When is my bill due?
Water bills are due upon receipt. The District allows until the 15th by 4:30 of each month before a 10% Late Charge is applied, unless the 15th is on a weekend or holiday then it is due the business day before. If payment is not received by 4:30 on the last business day of the month you must pay both months of water owed in full. If payment is not received in the office by 8:00 a.m. on the first business day of the following month a $75.00 fee will added and your meter will be disconnected for non-payment . If the meter is disconnected, in order to be reconnected you will be required to pay for all the water on the meter up to the day of disconnection.
Do you offer a level pay plan?
At this time we do not offer a level-pay plan. However, if you wish to pay additional in anticipation of high usage or travel, the additional amount will be credited to your account and indicated as a credit on your monthly water bill.
Is my meter read every month?
Yes, we read meters every month starting the week of the 19th by a radio read drive by system.
My water was white or milky looking for a while. Is something wrong?
No actually that is very small air bubbles that could be caused by a break in the line, the change from cool to warmer weather, or high use. Air gets into the water and the milky color is the result. Fill a glass, let it sit for a minute, and see if it clears. The water is safe and perfectly fine to use for all your water needs.
Is there fluoride in my drinking water?
No CCWWC does not feed fluoride in it’s treatment facility.
Prior to digging, who should I call to locate the water mains to our location?
You should call the Missouri One Call System at 1-800-344-7483.
How do I open my water meter?
Use a wrench on the brass nut on the lid and turn counter clockwise one full turn. Then pull the lid. Be sure to put the lid back when you are done and fasten it shut.