Rates Schedules, Fees, Dispute Resolution 

1. Rate Schedules

Rate schedules for water and water service are fixed by the Board of Directors. The rate schedule is subject to change by action of the Board, with the approval of the United States Department of Agriculture if the District has unpaid obligations, which are held or insured by the United States of America. If a provision of the policies conflicts with the provision of the rate schedule, the provision of the rate schedule shall prevail. If the total amount of revenue and income derived from the collection of the water rates is insufficient to meet the payment of the costs of operation, maintenance, depreciation, necessary extensions, and enlargements, and payment of the principal and interest on any general and special obligation bonds and the authorizing resolutions, the Board shall increase the water rates for the first month thereafter in an amount sufficient to meet these costs and obligations.

 

 

2. Billing

 

All billing shall be paid on a monthly basis. Allowances may be made at the Managers discretion for users who are out of town for an extended period of time as long as the office is notified prior to the user leaving.

 

Landowners will be responsible for their renters. Meters will stay in the landowners name and no customer deposit will be collected. In the event that a renter leaves without paying the water bill, the landowner will be responsible. All past due water bills must be paid in full before water service is reconnected. (07-23-2001)

 

Landowners will be required to provide deeds to their property in order to obtain service. Social Security number shall be required for each landowner.

 

Each water user, meaning the landowner, shall be responsible for his or hers indebtedness to the District.

 

 

3. Disconnect Day

 

If the customer with a previous balance pays after 4:30 on the last day of the month

 

  • The total balance due (this would include both months of water) must be paid in full before the office personnel arrive at work on the first working day of the month by 8:00 A.M. to avoid disconnection.

 

  • If not paid by 8:00 A.M. Customer must pay the total amount owed (this would be for both months of water) plus a $75.00 Charge.

If the balance has not been paid in full by the first of the following month a lien will be put on the property.

It will still be the option of the employee on call as to whether or not the meter will be reconnected after 4:30 p.m. or on the weekends or holidays.

 

Payment must be received in the office by 4:30 on the fifteenth; unless the fifteenth falls on the weekend then payment must be received prior too. The District does not go by the postmark on mailed payments. Penalty will be added on all payments received after the fifteenth.

If cash is collected in the field, employee will write a receipt showing amount collected and, also have the customer sign a dated copy showing the amount paid. (01-24-2011)

 

In the event that a water user has been disconnected because of nonpayment of billing, service shall not be reconnected until billing is paid in full.

 

No user, whether landowner or tenant, shall have service connected at another location until all prior billing plus any penalty is paid in full.

Any person presenting a check that does not clear for any reason, re: insufficient funds, closed account, stop payment and etc., shall be charged a service fee of $20.00 and amount of the check.

 

Payment for the returned check must be paid with-in 24 hours of the office receiving notification from the bank. If payment is not received the customer will be disconnected and $75.00 trip charge will be assessed plus the $20.00 service fee and the amount of the check.

Payment must be paid in full and cannot be paid with a check. If the District receives three returned checks on the customers account the District will no longer accept checks from said customer.

 

In the event that a user does not pay any debt he/she may owe to the District for any reason other than hardship, he/she may be taken to Small Claims Courts and garnishment of wages may be instituted, or a Lien may be put on the property.

Hardship cases shall be discussed and acted upon by the Manager on an individual basis. Agreement shall be made which is in the interests of both the water user and the District.

 

 

4. Discontinuance of Water Service

 

The District may disconnect water service for reason of:


(1)         unpaid accounts after procedure for hardship payments, if applicable, are exhausted;

(2)         illegal cross connections or interconnections;

(3)         damage to meters or other District property and for any other reasonable cause related to sever non-cooperation by the water user.

 

5.   Reasons District May Discontinue Service

 

The Board of Directors reserves the right to disconnect and discontinue service for any good and sufficient reason deemed necessary for the health and well being of the water supply and the required management of the District.

 

 

6. Accounts in Arrears

 

As spelled out elsewhere in these policies related to payment of accounts, the District reads bills payable by user.

 

If an account is unpaid, the District may notify customer. Disconnection by policy shall occur on the first working day of the next month if the account is still in arrears. Disconnects for non-payment result in reconnection fee of $75.00.

 

By policy all meters are to be read monthly and accounts are to be paid monthly.

 

A customer may request a hardship case and plan with the General Manager a payment plan if circumstances warrant that. Normally no more than 90 days are allowed for retirement of the account past due and to bring all charges and arrearages current.

 

If accounts remain unpaid either a demand in small claims court may be filed by the District or a

property lien may be filed; both actions described in Section IV paragraphs 6 and 9.

 

7. Liens filed on Unpaid Accounts

 

Current state statutes (RSMo 247) allow the District to file, with the County Recorder of Deeds office in the appropriate county in which the delinquent user resides or in which the property is located, a property lien. The Board of the Thomas Hill Water Supply District #1 of Randolph County recognized this legislative authorization at its 7/23/91 meeting. This allows the District to retain its claim without formal court action.

 

8.  Insufficient or Bad Checks

 

The District subscribes to and adheres to the bad check procedures updated periodically by the Prosecuting Attorney of Randolph County (see recent advisory in appendix).

 

Any person presenting a check that does not clear for any reason, re: insufficient funds, account closed, stop payment and etc. shall be charged a service fee of $20.00 and amount of the check.

 

Payment for the returned check must be paid with-in 24 hours of the office receiving notification from the bank. If payment is not received the customer will be disconnected and a $75.00 trip

 

charge will be assessed plus the $20.00 service fee and the amount of the check.

 

Payment must be paid in full and cannot be paid with a check. If three returned checks are received on the customers account the District will no longer accept checks from customer.

 

All employees accepting checks for the District must require, by the Board policy, proper identification, license number or social security number and current correct address.

 

A check marked “no account” or forgery will be sent to the Moberly Police Department (if within the corporate limits of Moberly) or to the appropriate County Sheriff’s Department. Such a check (no account or forgery) constitutes a crime and will be handled separately from insufficient funds checks.

 

9. Meter Disputes

 

Each meter dispute regarding the accuracy or alleged lack thereof is handled on a case by casebasis. The General Manager will handle an allegation of a meter dispute.

 

The Board’s decision concerning payment for an alleged excessive water bill related to alleged inaccuracy of the meter is applicable the morning after the Board’s meeting and determination of finding.

 

One option, for the Board, in dealing with an alleged inaccuracy is to require payment but to set
up a payment plan. The Board is at liberty to sustain a plan worked out by the General Manger or to establish an alternative.

 

Meter accuracy within A.W.W.A. (American Waterworks Association) specifications whenever a test is conducted shall be considered within allowable limits for billing purposes.

 

Normally the meter will be tested at District offices. In the event the dispute rises to the level where the meter is sent off site for testing the District reserves the right to bill the user/customer for this expense in the event the meter is within A.W.W.A. (American Water Works Association) specifications. In the event the District finds a user continuing to dispute meter accuracy to the extent that the District is expending its resources needlessly, the District reserves the right to charge the user accordingly.

 

The Board may (if a landowner who has an inactive meter and wishes to keep it without paying the monthly minimum) revise the location of the line (for example push it under a roadway) then bill the landowner for that expense 8/27/90).

 

10. Small Claims Court

 

The Thomas Hill Public Water Supply District #1 of Randolph County reserves the right after reasonable means of seeking payment of delinquent accounts to file a claim in Small Claims Court seeking payment. This redress is used for any claim the District may have on a delinquent account up to $1,500.00 (RSMo 482).

MAIN PHONE

(660) 263-6603
8am – 11:30am
12noon – 4:30pm
Sat Closed

 

AFTER HOURS EMERGENCY

(660) 263-6653

 

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FAX 

(660) 263-1181

PAY BY PHONE

(877) 221-6626